Custom Learning
IdeaLearning Group was contracted to redesign an existing franchise training program. The original program was too focused on soft skills and not focused enough on the real tasks and business processes necessary for success.
IdeaLearning Group conducted interviews with both top performing and struggling franchisees to gain a clear picture of learning needs. We spent time in their stores, met extensively with the executive team, reviewed existing documentation, and leveraged our solid retail operations and business background.
The fully redesigned new franchisee training program continues to support soft skills, while placing a strong emphasis on the specific business operations and company standards. Participants indicated a 33% increase in their ability to successfully open their store and a 32% increase in their ability to successfully run their store.
“Working with IdeaLearning Group has been a very positive experience for us. We initially hired them to rewrite and redesign a two-week training course for our franchisees. They more than met our expectations!”
Custom Learning
An international retail client requested a store associate orientation program to reflect the company’s new strategic direction and energize its Generation Y workforce without employing any electronic media.
IdeaLearning Group created user friendly materials that store managers could utilize regardless of their facilitation experience or the environment. The ILG team reviewed all existing training programs, conducted interviews with store managers and the corporate executive team. The learning experience was designed in quick chunks with lots of interactivity, playful learning games, repetition of key points, and generationally appropriate inferences.
The program met all the client’s needs and 96% of store managers indicated that the new program is positively received by their new hires.
Business Operations Training
A national franchise needed to quickly train branch managers to use a new customer management and billing system. The ILG project team immersed themselves in the software becoming subject matter experts. The web-based eLearning training sessions provide an overview of the process, highlight the differences between the old and new systems, and a deep dive into each of the system features. In addition, the client requested just in time training tools (User Guide and Quick Reference Job Aids).
“This looks really AMAZING, great job!!! These materials have brought the pilot to a new level. I can’t imagine rolling out the app, in pilot or the full roll-out, without these tools!”
