Archive for August, 2010

Business Operations Training

August 30th, 2010

A national franchise needed to quickly train branch managers to use a new customer management and billing system. The ILG project team immersed themselves in the software becoming subject matter experts. The web-based eLearning training sessions provide an overview of the process, highlight the differences between the old and new systems, and a deep dive into each of the system features. In addition, the client requested just in time training tools (User Guide and Quick Reference Job Aids).

Custom Learning

August 30th, 2010

An international retail client requested a store associate orientation program to reflect the company’s new strategic direction and energize its Generation Y workforce without employing any electronic media.

IdeaLearning Group created user friendly materials that store managers could utilize regardless of their facilitation experience or the environment. The ILG team reviewed all existing training programs, conducted interviews with store managers and the corporate executive team. The learning experience was designed in quick chunks with lots of interactivity, playful learning games, repetition of key points, and generationally appropriate inferences.

The program met all the client’s needs and 96% of store managers indicated that the new program is positively received by their new hires.

From Training Participants, Retail Marketing

August 28th, 2010

“Thank you for this session. I have learned there is a lot to marketing besides putting our ad in the paper. Marketing is more than advertising.”

“Great job. This was a breath of fresh air.”

“This was really useful to me because I am always trying to come up with new ideas.”

From Training Participants, Retail Franchise

August 28th, 2010

“The training took me from questioning the viability of my decision of purchasing the franchise to feeling that there is significant potential for profit.”

“This was awesome training, I’m very excited and I’m looking forward to opening my store.”

“The information is very informative; the book is easy to read. Honestly after week 1 I feel more confident about opening my store.”

“It was a fun experience as opposed to a boot camp like some training I have experienced.”